Earlier in the year, eBay announced that it would be making two big announcements per year regarding the eBay Marketplace. Each announcement would be made 60 days in advance of when the changes were scheduled.
eBay has now made the first announcement of the year, and it includes three groups of changes (comment on them here.), each with components of their own. As highlighted by eBay the new changes are as follows:
1. Easier, more visual shopping-plus buyer incentives to drive more sales.
2. Key information to set buyer expectations and help reduce your costs.
3. More updates to make selling on eBay "more efficient"
eBay Resolutions are a subject that should be of great interest to sellers. eBay says:
We are introducing a new, more efficient dispute resolution process for when buyers claim an item was not received or the item they received was different than described in the listing. The goals of the new process are to keep buyers on eBay by giving them a more familiar eCommerce resolution experience, and to reduce the time buyers and sellers spend resolving issues.
Direct communication between buyers and sellers will continue to be strongly encouraged. With the new process, buyers and sellers will also have an option to call eBay. We'll be taking a more active role, and in certain cases when we determine the seller was not at fault we may refund the buyer at our own expense.
eBay will also start directing buyers to resolve disputes on eBay instead of PayPal. This process will be "gradually transitioned," according to the company.
Source:webpronews.com
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